Environmental Lab Project Manager; Client Services

Environmental Lab Project Manager (Client Services)

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Description

Drive Exceptional Client Delivery Across Laboratory and Field Operations

Job Type: Full-time

Drive Exceptional Client Delivery Across Laboratory and Field Operations

Are you a detail-oriented, solutions-driven professional who excels at coordinating workflows, supporting clients, and ensuring smooth operational delivery?
SPL is seeking a highly organized Environmental Lab Project Manager to oversee client projects and ensure timely, accurate, and compliant service delivery in Kilgore, TX
. In this role, you will serve as a primary liaison between clients and internal field and laboratory teams—coordinating projects, managing documentation, and supporting mission‑critical environmental and measurement workflows.

If you’re ready to elevate service performance, build strong client relationships, and support essential environmental operations, this is the opportunity for you!

Please Note: This is not an IT or software project management position. This role supports environmental testing, laboratory operations, regulatory‑driven deliverables, and client project coordination.

• Serve as the primary point of contact for assigned clients, ensuring timely and professional communication;
• Manage client setup in LIMS, CRM, and related systems;
• Coordinate sample workflows and deliverables across field teams, laboratory teams, and internal groups;
• Review work orders for accuracy and ensure proper project setup and documentation;
• Conduct final review and release of reports, invoices, EDDs, and other deliverables;
• Deliver accurate, complete client outputs—including supplies, pickups, reports, and data—within required turnaround times (TAT);
• Notify clients of results exceeding regulatory limits within one (1) hour of LIMS review;
• Ensure alignment with client‑specific regulatory programs, analytical methods, and reporting requirements;
• Maintain working knowledge of laboratory methods, accreditation requirements, QA/QC standards, and subcontractor capabilities;
• Support onboarding, planning meetings, site visits, and laboratory tours;
• Communicate project needs, issues, and updates between clients and internal teams;
• Assist with shared Client Services activities and provide coverage during peak workloads or absences;
• Contribute to process improvement initiatives and internal project teams;
• Perform other duties as assigned.

• Competitive salary with performance‑based advancement opportunities;
• Medical, dental, and vision insurance;
• Paid parental leave for both parents;
• Employee Assistance Program (EAP);
• 401(k) with company match;
• Paid time off + paid holidays;
• Monthly cell phone reimbursement.

• Bachelor’s degree in science, business, or related field or equivalent combination of education and experience;
• 3+ years of customer service experience in a technical, environmental, or laboratory setting;
• Experience coordinating operational workflows or client projects;
• Proficiency in Microsoft Office and Quickbooks;
• Strong communication, organization, and problem‑solving skills;
• Proficiency in Microsoft Office; experience with LIMS or CRM systems strongly preferred;
• Ability to manage multiple priorities with accuracy and attention to detail.

• An IT, software, or technical project management position;
• A systems implementation or Agile/Scrum role;
• A coding, development, or tech delivery job.

• Full‑time position following a standard Monday‑Friday schedule;
• Flexibility to work beyond scheduled hours and provide after‑hours phone support for urgent client or internal situations as required;
• Must be able to travel locally for client visits, meetings, or training activities, as needed.

At SPL, we believe that a diverse team is a strong team. We are proud to be an equal opportunity employer, committed to creating an inclusive environment where…