Client Services Supervisor

Client Services Supervisor – Kilgore, TX

Are you a strategic, solutions-focused leader who thrives in a fast-paced environment where client service, team leadership, and operational excellence intersect? SPL is seeking a driven Client Services Supervisor to provide leadership and operational oversight for our client support functions based in Kilgore, TX
. This position plays a critical role in overseeing service delivery across our Kilgore and Plano, TX locations, ensuring that all client requests, project workflows, and communications are executed with accuracy, timeliness, and professionalism. This role is responsible for leading and developing a high-performing team, optimizing service processes, and strengthening continuous improvement efforts that enhance client satisfaction and operational excellence across multiple sites.

• Supervise, coach, and evaluate client services staff; assign work, set priorities, and support performance development;
• Participate in hiring, onboarding, and training to maintain strong staffing and team readiness;
• Oversee daily client service activities to ensure timely, accurate handling of inquiries, requests, and project needs;
• Support staff in resolving client issues and escalations, ensuring appropriate communication and follow-through;
• Serve as a primary client contact, providing guidance on compliance requirements, service options, and project planning;
• Coordinate field-related activities as needed, including scheduling, permit reviews, and chain-of-custody documentation;
• Monitor workflow to ensure efficient processing of documentation, reporting, and deliverables;
• Ensure proper use of systems and tools that support client service operations;
• Review and approve client-facing documents—including reports, quotes, and invoices—for accuracy and completeness;
• Maintain accurate records, permits, chain-of-custody forms, and related documentation;
• Ensure compliance with SOPs, regulatory requirements, and quality standards;
• Track KPIs, identify performance gaps, and support continuous improvement initiatives;
• Assist leadership with analyzing trends and implementing corrective actions;
• Review and validate client invoices and coordinate with accounting as needed;
• Complete administrative tasks such as credit card processing, purchase-order reconciliation, and system updates;
• Perform other related duties as assigned.

• Competitive salary with performance-based advancement opportunities;
• Medical, dental, and vision insurance;
• Paid parental leave for both parents;
• Employee Assistance Program (EAP);
• 401(k) with company match;
• Paid time off + paid holidays;
• Monthly cell phone reimbursement;
• Leadership development and professional growth opportunities;
• A collaborative, client-focused culture built on service excellence.

• Bachelor’s degree in business, science, or a related field, or an equivalent combination of education and relevant experience;
• Minimum five (5) years of client service experience in a technical, laboratory, or service-based environment, plus at least two (2) years of supervisory experience with demonstrated leadership success;
• Experience in workflow coordination, project management, or service operations;
• Proficiency in Microsoft Office Suite;
• Experience with client service systems (CRM or similar) strongly preferred;
• Excellent communication and critical thinking skills with the ability to assess processes, identify inefficiencies, and implement effective improvements.

• Full-time position following a standard 8:30 am - 5 pm schedule Monday-Friday;
• Flexibility to work beyond scheduled hours and provide after-hours phone support for urgent client or internal situations as required;
• Must be able to travel locally for client visits, meetings, or training activities, as needed.

At SPL, we believe that a diverse team is a strong team. We are proud to be an equal opportunity employer, committed to creating an inclusive environment where all employees can thrive. We make all employment decisions based on qualifications, merit, and business needs, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic.

We are also committed to providing reasonable accommodations to applicants and employees with disabilities or for sincerely held religious beliefs, in accordance with applicable laws. If you need assistance or an accommodation during the application process, please let us know.

At this time, SPL is not able to offer visa sponsorship for this position. We sincerely appreciate your interest and understanding, and we encourage you to explore other opportunities with us that may be a fit in the future.