Personal Injury Coordinator

Personal Injury Coordinator – Killeen, TX, US

Job Type: Full-time

Job Purpose: The Person al Injury Coordinator will assist the Manager in overseeing the day‑to‑day functions of the personal injury treatment process.

• Serves as the primary point of contact for patients and clients throughout the personal injury claims process.
• Collects and organizes all necessary documentation related to patients’ cases.
• Communicates with insurance carriers, medical providers, and other relevant parties to ensure timely and accurate processing of claims.
• Schedules appointments and follow‑up meetings with patients and legal team.
• Maintains accurate and up‑to‑date records of all patient interactions and case details.
• Assists with drafting legal documents and correspondence as needed.
• Processes and documents scheduling requests from law firms, referring physicians, or self‑referrals.
• Uploads individual records and corresponding Letters of Protection to each patient’s account, located under the respective firm’s account profile.
• Assists in managing personal injury emails and incoming correspondence. Contacts each respective firm within 24 hours to process their request.
• Manages and updates various reports for optimal tracking of pending authorizations.
• Properly manages records, uploads them into the appropriate account and patient’s chart.

• Bachelor’s degree in a related field or equivalent work experience required.
• 2 or more years of work experience in a legal support role, preferably personal injury law.
• Bi‑lingual required.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Proficient in MS Word, Excel, PowerPoint and Outlook.
• Must be able to multi‑task in a fast‑paced environment and meet deadlines.
• Must possess good problem‑solving skills.
• Knowledge of personal injury cases and treatment processes.

Medical Office environment.

• Must be able to work as scheduled—typically from 8:00 – 5:00 M-F.
• Must be able to sit and/or stand for prolonged periods of time.
• Must be able to bend, stoop and stretch.
• Requires eye‑hand coordination and manual dexterity sufficient to operate office equipment, etc.

• Must be highly self‑motivated.
• Ability to communicate effectively and comfortably with e‑mail, text and phone. Must include written and verbal skills.
• Effectively manages day by organizing and prioritizing.
• Protects patient information and maintains confidentiality.

Salary: $20–$25/hr.