Front Desk Administrative Assistant – Bilingual English​/Spanish

• Base Pay $15.00 / Hour

Contact information

Description

Location:

Killeen, TX Job Type: Full-time Pay:
From $15.00 per hour

Work Location:

In person

Hours:

11:00am to 7:00pm

Oria is a leading provider of outpatient behavioral health services across Texas, offering psychological evaluations, individual and family therapy, medication management, and advanced treatments such as Transcranial Magnetic Stimulation (TMS) and Esketamine therapy. We are committed to compassionate, evidence-based care and an outstanding patient experience.

Oria Health is seeking a friendly, organized, and dependable Full-Time Front Desk Administrative Assistant for our Killeen office . As the first point of contact for patients and visitors, you will help create a welcoming environment while supporting appointment scheduling, patient communication, and daily office operations.

Bilingual proficiency in English and Spanish is required.

Patient Reception:
Greet patients and visitors with professionalism, warmth, and empathy.

Appointment Scheduling:
Schedule, reschedule, and confirm appointments for therapy, evaluations, and medication management. Coordinate with providers to reduce scheduling conflicts and delays.

Phone and Email Communication:
Answer calls, respond to emails, and direct inquiries to the appropriate team members. Provide clear information about services, office hours, and clinic policies.

Bilingual Patient Support:
Communicate effectively with English- and Spanish-speaking patients to assist with scheduling, general questions, and navigating office procedures.

Patient Check-In and Check-Out:
Verify patient information, collect co-pays, and assist patients through the arrival and departure process.

Insurance Verification:
Assist with verifying insurance eligibility and benefits and communicating relevant information to patients and staff.

Billing Support:
Collect co-pays and outstanding balances, assist with prior authorization requests, and coordinate with the billing department regarding payment questions.

Office Organization:
Maintain a clean, welcoming reception area and monitor front desk supplies.

Team

Collaboration:

Work closely with providers, office leadership, and administrative staff to support efficient operations and a positive patient experience.

Confidentiality and Compliance:
Protect sensitive patient information and follow HIPAA requirements and clinic policies.

General Administrative Support:
Assist with daily clerical tasks and other office duties as assigned.

Responsibilities may be added, modified, or reassigned at the supervisor’s discretion.

Bilingual proficiency in English and Spanish is required , with the ability to communicate clearly and professionally in both languages.

High school diploma or equivalent required.

At least one year of administrative, customer service, or front desk experience, preferably in a healthcare or behavioral health setting.

Strong verbal and written communication skills with a professional, empathetic approach.

Excellent organization, attention to detail, and follow-through.

Ability to multitask and prioritize responsibilities in a busy office.

Proficiency in Microsoft Office, including Word, Excel, and Outlook, and comfort learning scheduling and office software.

Understanding of patient confidentiality and HIPAA practices.

A compassionate, patient-centered attitude and the ability to remain calm under pressure.

Strong teamwork, dependability, and problem-solving skills.

Availability to work full-time, in person at our Killeen office.