XCustomer Service Representative

Position Overview

We are looking for a 4X10 Customer Service Representative – a full‑time role (4 days a week) at Mass Markets in Killeen, TX.

• Make outbound calls to prospects and existing customers with professionalism and enthusiasm.
• Identify customer needs and deliver tailored product recommendations.
• Upsell and cross‑sell services to maximize customer value.
• Resolve inquiries using internal systems and team collaboration.
• Document customer interactions and claims accurately.
• Follow scripts, policies, and compliance procedures.
• Handle sensitive information with care and confidentiality.
• Escalate complex issues to the appropriate support teams.
• Stay informed on program updates through training and team meetings.
• Meet attendance and scheduling expectations consistently.

• Minimum age: 18 years.
• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Typing speed of 20+ WPM.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Excellent problem‑solving and conflict resolution abilities.
• Customer‑focused mindset with empathy and patience.
• Ability to multitask and self‑manage in a fast‑paced environment.
• Team‑oriented with strong interpersonal skills.

• 1+ year experience in customer service, sales, technical support, or administrative roles (especially in a contact center).
• Experience in state or federal work environments.

• Must be authorized to work in the United States.
• Must be willing to submit to a Level II background and/or security investigation with a fingerprint; job offers contingent on investigation results.
• Must be willing to submit to drug screening; job offers contingent on results.

Hourly pay plus bonus opportunities. Specific rates are based on experience.

This job operates in a professional office environment. While performing the duties, the employee will be largely sedentary, required to sit/stand for long periods while using a computer and telephone headset, and occasionally move around the office, reach, lift, or move objects up to 40 pounds.

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

MCI maintains a work environment free from discrimination. All employment decisions are based solely on merit and qualifications, and we comply with applicable laws regarding protected characteristics.

MCI is a leading tech‑enabled business services company that offers contact center and cloud technology solutions across multiple industries. They provide comprehensive benefits and opportunities for career growth.