Customer Service

Customer Service Openings - Hiring Immediately

Join to apply for the Customer Service Openings - Hiring Immediately role at Mass Markets

LOCATION: Killeen, TX

JOB TYPE: Full-Time & Part-Time

PAY TYPES: Hourly

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Are you a natural problem solver with a passion for helping others? We're looking for Customer Service Agents to join our growing team immediately! In this role, you'll handle inbound calls, troubleshoot basic technical issues, build strong customer relationships, and identify opportunities to upsell products and services—all while representing some of the world's most recognized brands. This is more than just a job;

it's a chance to launch your career with a company that values growth, learning, and advancement. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre‑employment test.

• Handle inbound and outbound calls in a professional and friendly manner.
• Resolve customer issues efficiently, aiming for first‑call resolution.
• Research and coordinate with other departments to resolve complex inquiries.
• Accurately document customer interactions and claims.
• Use our knowledge base and training to answer questions and follow procedures.
• Protect customer privacy and handle sensitive information with care.
• Escalate issues when necessary to ensure customer satisfaction.
• Stay up to date with training, meetings, and process updates.
• Maintain excellent attendance and punctuality.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

• Must be 18 years or older.
• High school diploma or equivalent.
• Strong communication and organizational skills.
• Ability to type at least 20 WPM.
• Basic knowledge of Microsoft Office and Windows OS.
• Reliable attendance and punctuality.
• Strong problem‑solving, conflict resolution, and multitasking skills.
• A customer‑first mindset: empathetic, patient, and responsive.
• Team‑oriented with a drive to succeed in a fast‑paced environment.

• 1+ year of experience in customer service, tech support, sales, chat, or admin roles.
• Experience in a contact center or government‑related work.

• Must be authorized to work in the country where the job is based.

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

• Paid Time Off:
  Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards:
  Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits:
  
  Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings:
  Secure your future with retirement savings programs, where available.
• Disability Insurance:
  Short‑term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance:
  Access life insurance options to safeguard your loved ones.
• Supplemental Insurance:
  Accident and critical illness insurance
• Career Growth:
  With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training:
  Learn new skills while earning a paycheck.
• Fun,…