Spanish Bilingual Sales Representative

Position Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a motivated and customer-focused Spanish Bilingual Sales Representative to join our growing team. In this role, you will engage with Spanish- and English-speaking customers to promote products and services, resolve inquiries, and build lasting relationships.

If you’re fluent in both languages and passionate about sales and service, we want to hear from you! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

• Conduct inbound and outbound sales calls in Spanish and English.
• Identify customer needs and recommend appropriate products or services.
• Build rapport and trust with clients to drive customer loyalty and repeat business.
• Upsell and cross-sell offerings based on customer profiles and preferences.
• Maintain accurate records of customer interactions and sales activities.
• Collaborate with internal teams to ensure seamless customer experiences.
• Meet or exceed individual and team sales targets.
• Stay informed on product updates, promotions, and industry trends.
• Handle customer inquiries and resolve issues with professionalism and empathy.

• Fluent in Spanish and English (spoken and written).
• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Proven ability to meet sales goals and deliver excellent customer service.
• Comfortable using CRM systems and sales tools.
• Ability to multitask and manage time effectively.
• Self-motivated with a positive attitude and team spirit.

• 1+ year of experience in sales, customer service, or call center environments.
• Familiarity with Microsoft Office Suite and Windows-based systems.
• Experience working with diverse customer bases.

• Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
• Paid Time Off: PTO and paid holidays.
• Incentives & Rewards:
  Contests with cash bonuses, prizes, and occasionally cars.
• Health Benefits:
  
  Medical, dental, and vision coverage after 60 days; MEC plans after 30 days (options vary by location).
• Retirement Savings, Disability Insurance, Life Insurance, and Supplemental Insurance options where available.
• Career Growth:
  Focus on internal promotions and advancement opportunities.
• Paid Training and a collaborative, engaging work environment.
• Casual Dress Code.

• Must be authorized to work in the country where the job is based.
• Willingness to submit to a Level II background and/or security investigation with fingerprint; offers contingent on results.
• Willingness to submit to drug screening; offers contingent on results.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment are based on merit and qualifications. MCI maintains a work environment free from discrimination. We will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. We do not discriminate and are committed to providing reasonable accommodations to qualified applicants with disabilities where required by law.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!