XCustomer Service Representative

4X10 Customer Service Representative | Full-Time (4 Days a Week)

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a persuasive communicator with a passion for helping customers and driving results? We’re looking for Customer Service Representatives to support outbound sales campaigns for top-tier commercial clients across both consumer and business programs.

In this role, you’ll connect with prospects and existing customers via outbound calls, providing product information, upselling services, and strengthening client relationships. This is your chance to represent some of the world’s most recognized brands across exciting, fast-paced projects.

Key Responsibilities

• Make outbound calls to customers and prospects with professionalism and enthusiasm
• Identify customer needs and deliver tailored product recommendations
• Upsell and cross-sell services to maximize customer value
• Resolve inquiries using internal systems and team collaboration
• Document customer interactions and claims accurately
• Follow scripts, policies, and compliance procedures
• Handle sensitive information with care and confidentiality
• Escalate complex issues to the appropriate support teams
• Stay informed on program updates through training and team meetings
• Meet attendance and scheduling expectations consistently

Candidate Qualifications

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Minimum age: 18 years
• High school diploma or equivalent
• Strong verbal and written communication skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Excellent problem-solving and conflict resolution abilities
• Customer-focused mindset with empathy and patience
• Ability to multitask and self-manage in a fast-paced environment
• Team-oriented with strong interpersonal skills

Preferred

• 1+ year experience in customer service, sales, technical support, or administrative roles (especially in a contact center)
• Experience in state or federal work environments

Compensation Details

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI

• Paid Time Off:
  Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards:
  Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits:
  
  Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings:
  Secure your future with retirement savings programs, where available.
• Disability Insurance:
  Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance:
  Access life insurance options to safeguard your loved ones.
• Supplemental Insurance:
  Accident and critical illness insurance
• Career Growth:
  With a focus on internal…