Bilingual Bank Customer Services Representative

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a
bilingual communicator with a passion for delivering exceptional customer experiences? We’re hiring
Customer Service Representatives
to supportbanking customers across the country. This is anentry-level rolewithpaid training, ideal for individuals who are empathetic, tech-savvy, and eager to grow in a fast-paced environment.

You’ll be part of a dynamic team handling inbound customer service,help desk, andback-office processingfor both commercial clientsandgovernment programs.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

• Handle inbound calls, emails, and live chats in a courteous and professional manner
• Listen actively to understand customer needs and provide accurate solutions
• Troubleshoot basic technical issues and elevate complex cases appropriately
• Ensure first-call resolution through effective problem-solving
• Follow client-specific processes and scripts with professionalism
• Use internal knowledge bases and training materials to answer inquiries
• Maintain accurate customer records in CRM systems
• Docum…

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older
• High school diploma or equivalent required
• Strong written and verbal communication skills
• Ability to type
  20+ words per minute
• Basic proficiency in Microsoft Office Suite(Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Reliable and punctual with strongtime management skills
• Skilled in conflict resolution,problem-solving, and customer empathy
• Able to multi …

• 1+ year of experience in customer service,technical support,inside sales,back-office,chat, or administrative support
• Experience working onstate or federal programs

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• …

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by…