Delivery Agent

Job Opportunity

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We're looking for individuals who are committed to excellence and enjoy helping others. In this role, you'll provide customer service, technical support, and sales assistance to customers across the country. You'll resolve issues, promote products and services, and ensure every interaction delivers a best-in-class customer experience.

You'll need to be confident, engaged, a strong team player, and bring a positive, enthusiastic attitude to work each day.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• Manage inbound and outbound customer interactions with professionalism and courtesy
• Actively listen to customer needs and provide effective solutions
• Use internal systems to manage accounts and process claims accurately
• Follow established scripts, policies, and procedures
• Leverage training and knowledge bases to answer customer inquiries
• Maintain confidentiality and handle personal information responsibly
• Escalate complex issues to the appropriate team when necessary
• Strive for first-call resolution through effective problem-solving
• Participate in training sessions and stay current on updates to systems and processes
• Meet attendance and scheduling expectations consistently

Wonder if you are a good fit for this position? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply.

Ideal candidates for this position are highly motivated, energetic, and dedicated.

• Must be 18 years of age or older
• High school diploma or equivalent required
• Proficient in data entry and computer use
• Fluent in English (spoken and written)
• Reliable high-speed wired internet connection (20
  
  Mbps+ download speed)
• Strong communication and organizational skills
• Typing speed of at least 20 words per minute
• Availability to work scheduled shifts, including during training
• Basic proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Comfortable navigating Windows PC applications and learning new systems
• Dependable with excellent attendance and punctuality
• Skilled in troubleshooting and resolving customer concerns
• Customer-focused with empathy, patience, and responsiveness
• Able to multitask, stay focused, and manage time independently
• Team-oriented with a strong commitment to customer satisfaction
• Thrives in a dynamic, fast-paced environment
• Excellent interpersonal skills and the ability to build rapport with customers and colleagues

• Must be authorized to work in the country where the job is based.

• Must be willing to submit up to a LEVEL II background and / or security investigation with a fingerprint. Job offers are contingent on background / security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Want an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

• Paid Time Off :
  Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards :
  Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacation sand…