Card Fraud Sr. Operations Specialist - Killeen, TX

Card Fraud Sr. Operations Specialist

Location:

Killeen, Texas, United States

• High school diploma or equivalent
• At least 18 years of age
• 3 years of banking related experience or demonstrated knowledge to perform the job
• Working knowledge of Microsoft office and general office equipment
• Professional written and verbal communication skills with internal & external customers
• Effective leadership skills
• Exhibit independent critical thinking skills
• Ability to meet deadlines and remain flexible
• Well‑organized, with sharp attention to detail
• Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions
• Strong customer service skills (both internal & external customers)
• Must successfully pass background investigation according to company policy
• Must be able to get along with co‑workers and work effectively in a team environment

Position level dependent upon experience and performance

• Mentor and train assigned staff within the department
• Decision Debit Protect / Fico alerts
• Decision Debit Protect Permits & Time frames
• Suggest rules and validate vendor analysis
• Handle escalated phone calls & emails
• Problem‑solve escalated and complex issues
• Implement department goals & process improvements
• Monitor production and ensure expectations are met
• Perform assigned tasks in accordance with regulations, policy, and procedure to mitigate risk to the Bank
• Assist Department Manager as needed
• Regular and predictable attendance and punctuality
• Other tasks as assigned

• Must be able to remain in a sitting stationary position for extended periods of time
• Constantly operate a computer and other office machinery
• Ability to lift up to 25 pounds

FNBT is an equal opportunity employer.