Relationship Banker Killeen Job Killeen area,Texas USA,Finance & Banking

Job Description:
Relationship Banker
Location: Killeen

Description: As a Relationship Banker you will hold a key position within our bank responsible for establishing and nurturing customer relationships, opening and managing accounts, and driving business growth through referrals to various sales departments. This role is pivotal in delivering exceptional customer service and expanding the bank's client base. You will be the face of the bank, responsible for fostering strong customer relationships, meeting their financial needs, and driving business growth through referrals.

Your ability to understand and respond to customer requirements will contribute to the bank's success and reputation within the community.

Responsibilities

Develop and maintain strong trusting relationships with customers.

Safely and accurately handle cash, coins, and negotiable instruments following established cash-handling procedures while processing a wide range of banking transactions including deposits and withdrawals, adhering to established procedures and regulatory guidelines.

Open and service various types of checking and savings accounts utilizing tools and resources to document all services completed on customer accounts.

Hold conversations with customers to understand their current and future financial needs to identify opportunities to make product recommendations.

Provide exceptional service through our SWARM Banking approach, which involves greeting customers by name and greeting them as they walk into our lobbies.

Help build the business by contributing toward monthly sales and service metrics.

Refer customers to specialized departments such as mortgage, wealth management, and insurance.

Onboard new customers through follow-up routines to ensure the customers' successful use of our products.

Educate customers on our full range of digital banking, including virtual tellers, our mobile app, and safe online banking habits. Be a point of contact for customers facing technical issues with digital banking tools.

Other duties as assigned.

What we would expect you to bring to the team:

Banking knowledge:
Familiarity with banking operations, procedures, and financial products. Understands banking regulations and compliance requirements.
Adaptability:
Able to adapt in a fast-paced environment with interruptions.
Detail oriented:
Focus and pay close attention to details.
Emotional intelligence:
Show empathy and appreciation for others.
Excellent communication:
Listen first and demonstrate strong verbal and written skills.
Exceptional customer service:
Address inquiries, resolve issues, and assist customers by going the extra mile.
Initiative:
Motivated to succeed and attain goals due to own enthusiasm and interest.
Interpersonal skills:
Demonstrate teamwork and motivate others around you.
Stress management:
Focus on what you can control and seek help when needed.
Positive attitude:
Maintain a positive attitude and communicate openly with your manager.

Experience and

Basic Qualifications:

High School diploma required
4 year degree strongly preferred
3 years of cash handling experience strongly preferred
2 years of retail banking experience strongly preferred
3-5 years of customer service or sales experience required

Qualifications that would be a plus:

Experience in opening accounts for Small Business customers

Work Hours
:
Hours will vary depending on location assigned. Consistent weekend availability on Saturdays during the hours of 8:30am – 1:00pm.

Extraco Investment in You:

Consumer Banking Training Academy that will provide you with the tools and knowledge to be successful.
Complete career path opportunities for your growth.
Ability to take your progress in your own hands with sophisticated software to document your personal development.
Partnerships throughout our branch network that can assist in your success.
Regular 1-on-1 meetings and coaching sessions with your leadership team.
Active approach to identify ways to improve the employee experience alongside the customer experience.
Annual Retail Awards and Recognition Event to celebrate employee successes.

Extraco provides excellent benefits and competitive compensation. We are an Equal Opportunity Employer M/F/D/V. Extraco provides reasonable accommodation for persons with disability.

Key

Skills:

Sales Experience, Presentation Skills, Financial Services, Customer Service, Financial Acumen, Fraud, Math, Military Experience, Banking, Upselling, Cash Handling, RMF

Employment Type: Full Time

Experience: years

Vacancy: 1

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