Dispute Initiation Specialist

* At least 18 years of age

* High school diploma or equivalent

* Working knowledge of Microsoft Office and general office equipment

* Able to communicate in a professional manner verbally and in writing

* Able to work independently to meet deadlines but remain flexible

* Well-organized, with sharp attention to detail

* Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions

* Strong customer service skills (both internal and external customers)

* Must successfully pass background investigation according to company policy

* Must be able to get along with co-workers and work effectively in a team environment

* Properly handle customer incoming calls withing department service level agreement, ensuring Reg. E compliance

* Accurately record customer reason for disputing transactions

* Properly respond to customer inquiries regarding existing disputes

* Research transaction entry modes and additional data

* Meet assigned deadlines and goals

* Regular and predictable attendance and punctuality

* Other duties as assigned

Position level will be dependent upon internal and external experience

Physical Requirements:

* Must be able to remain in a sitting stationary position for extended periods of time

* Constantly operate a computer and other office machinery

* Ability to lift up to 25 pounds

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