Experienced Call Center Recruiter

Mass Markets – Experienced Call Center Recruiter

Mass Markets, a subsidiary of MCI, is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions for clients. We seek an Experienced Recruiter to manage high‑volume hiring for our contact center. The role involves sourcing, screening, and onboarding top talent.

Killeen, TX

• Manage full‑cycle recruitment for contact center roles.
• Source candidates through job boards, social media, and referrals.
• Conduct interviews, assessments, and background checks.
• Coordinate with hiring managers to understand staffing needs.
• Maintain accurate recruitment records and reports.
• Support employer branding and recruitment marketing efforts.
• Ensure a positive candidate experience throughout the hiring process.

• Diploma or Bachelor’s degree in Human Resources, Psychology, or a related field.
• 3+ years of recruitment experience in a BPO or high‑volume environment.
• Strong sourcing, interviewing, and organizational skills.
• Familiarity with ATS and recruitment tools.
• Ability to manage multiple roles and deadlines.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

• Competitive salary based on experience.
• Paid Time Off:
  Earn PTO and paid holidays.
• Incentives & Rewards:
  Daily, weekly, and monthly contests with cash bonuses and prizes.
• Health Benefits:
  
  Comprehensive medical, dental, and vision coverage after 60 days; MEC plans after 30 days.
• Retirement Savings:
  Retirement savings programs where available.
• Disability Insurance:
  Short‑term coverage available.
• Life Insurance:
  Access to life insurance options.
• Supplemental Insurance:
  Accident and critical illness insurance.
• Career Growth:
  Internal promotion opportunities.
• Paid Training:
  Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment:
  Collaborative culture.
• Casual Dress Code:
  Comfortable attire acceptable.

Professional office environment; primarily sedentary with long periods of sitting/standing while using a computer and telephone headset. Tasks may require reaching in any direction, lifting or moving objects up to 40 pounds, and occasional movement around the office.

Consistent with the Americans with Disabilities Act (ADA), we provide reasonable accommodations for qualified applicants or employees with a disability, unless such accommodations would cause undue hardship.

MCI embraces diversity and maintains a workplace free from discrimination. All employment decisions are based on merit and qualifications. We observe all applicable laws and provide reasonable accommodations for disabilities. We support a diverse and equal opportunity work environment.