Human Resources Business Partner II

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Grow your skill‑sets or start a career with our rapidly expanding team. Our team is looking for an experienced human resource business partner to support and execute our people initiatives, to provide excellent internal HR support, and to improve HR processes. Candidates for this role should be charismatic public speakers, friendly, creative, highly reliable, and possess a strong work ethic. Experience in call center operations or client services is preferred.

This is a full‑time, local, on‑site position and requires employees to report to work at one of our locations. We offer bonuses, comprehensive medical, dental and vision benefits, paid vacation and holidays, and contests incentives.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test.

This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value‑added work. We are looking for HR professionals with the ability to identify problems and to drive solutions.

• General HR support, in partnership with operations
• Conference with remote HR teams and HR Manager to address human resources issues and initiatives
• Understand business goals and recommend effective HR strategies
• Monitor employee engagement with a "hands‑on" approach that may include remote interactions
• Adapt to the complex and rapidly changing work environment by responding to the macro‑economic environment and fiscal policies
• Passion for innovative HR solutions and process improvement
• Drive effective employee relations, retention and reward programs
• Comfort with high volume workload
• Manage multiple priorities
• Excellent organizational and interpersonal skills

Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess a fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles.

• 1+ years of experience in HR business partner (may be supplemented by operations)
• Some undergraduate level education
• Exceptional interpersonal & communication skills
• Working knowledge of Microsoft Office including Outlook, Excel, Word & Power Point
• Understanding of training tools and techniques
• Possess effective conflict resolution skills (both customer and agent conflict)
• Possess time management, planning, organizational and multi-tasking skills
• Excellent presentation skills (oral and written)
• Ability to work in a professional but fast-paced environment
• Excellent planning, management, and coordination skills, and the ability to work with a variety of learning styles
• Address knowledge, expertise, and performance gaps with constructive feedback
• Comfortable with providing and accepting critical feedback.
• Capable of prioritizing and organizing work efficiently to meet deadlines

• Military, local, state or federal government experience is a plus
• Experience working in a contact center environment is a plus
• Graduation from an accredited two-year or four-year college or university is a plus
• SHRM-SCP or similar certification is a plus

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off
  :
  Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards
  :
  Par…