Claims Specialist - Killeen, TX

Job : #754-30496

FCS Building

4400 Swanner Lp.

Full Time

• High school diploma or equivalent
• At least 18 years of age
• Working knowledge of Microsoft office and general office equipment
• Professional written and verbal communication skills with internal & external customers
• Exhibit independent critical thinking skills
• Ability to meet deadlines and remain flexible
• Well-organized with sharp attention to detail
• Ability to resolve issues with minimal assistance
• Capacity to work with frequent interruptions
• Demonstrate emotional control under stress and deadlines
• Strong customer service skills (both internal & external customers)
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Position level dependent upon experience and performance

• Investigate and submit claim disposition recommendation for forgery, unauthorized withdrawals, and paper draft claims.
• Research and respond to Credit Bureau Claims
• Research and process Hold Harmless Claims, Without Entry Claims,  Claims, and Check Reclamations
• Initiate internal closing when needed
• Communicate with other bank employees, financial institutions, and account holders, using phone, email, and pre-scripted letters
• Make decisions on routine issues in accordance with company policy, department procedures and assigned approval limits
• Regular and predictable attendance and punctuality
• Other duties as assigned

• Must be able to remain in a sitting stationary position for extended periods of time
• Constantly operate a computer and other office machinery
• Ability to lift up to 25 pounds

FNBT is an equal opportunity employer.