BDC Agent Sales

The Nyle Maxwell Family of Dealerships has served Central Texas drivers for over 40 years with a strong focus on honesty, transparency, and community values. Founded by Austin business leader and philanthropist Nyle Maxwell, the group has grown into a network of Chrysler, Dodge, Jeep, Ram, Mopar, and Collision Center locations across Austin, Killeen, and Taylor. Team members benefit from working in an environment known for transparent pricing and factory-trained sales and service professionals committed to customer confidence.

The organization’s culture is deeply shaped by philanthropy, with long-standing support for local foundations, healthcare initiatives, and veteran recognition programs. Applicants can expect a community-driven workplace that values service, integrity, and long-term relationships with both customers and employees.

The BDC Agent Sales role is a full-time, on-site position based in Killeen, TX. In this role, the agent will handle inbound and outbound phone calls, emails, and online inquiries to generate sales opportunities and schedule appointments for the dealership’s sales team. Daily responsibilities include engaging prospective and existing customers, answering questions about inventory and services, and ensuring accurate data entry and follow-up within the CRM system.

The BDC Agent will collaborate closely with sales and management to meet contact, appointment, and conversion goals while maintaining high standards for customer satisfaction and professional communication. This role requires consistent, reliable on-site attendance, responsiveness to customer needs, and adherence to dealership processes and performance metrics.

• Strong phone etiquette and professional communication skills, with the ability to engage customers clearly and respectfully.
• Customer service and customer satisfaction skills, including active listening, problem-solving, and a focus on positive experiences.
• Sales skills with the ability to identify customer needs, promote dealership offerings, and support lead generation and appointment setting.
• Basic computer and CRM proficiency, with accuracy in data entry and follow-up tracking.
• Ability to work on-site full time in Killeen, TX, with reliable attendance and time management.
• Prior experience in automotive, retail, call center, or inside sales environments is beneficial.
• High school diploma or equivalent; additional training or coursework in sales, marketing, or communications is a plus.
• Team-oriented mindset, resilience in a fast-paced environment, and commitment to ethical, customer-focused practices.

Health, dental, and vision insurance.

Paid vacation and sick time.

401(k) with employer contribution.

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