Bilingual Digital Fraud Specialist - Killeen, TX

Bilingual Digital Fraud Specialist

#747-27057

Killeen, Texas, United States

Location:

FCS Building, 4400 Swanner Lp. Position Type:
Full Time

• At least 18 years of age
• High school diploma or equivalent
• Bilingual (English/Spanish) required
• Working knowledge of Microsoft office and general office equipment
• Ability to communicate in a professional manner verbally and in writing
• Ability to work independently to meet deadlines but remain flexible
• Well-organized, with sharp attention to detail
• Capacity to work with frequent interruptions and perform repetitive tasks
• Demonstrate emotional control under stress and strict deadlines
• Strong customer service skills (both internal and external customers)
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

• Investigate Digital Banking fraud alerts
• Communicate with other bank employees, financial institutions, account holders, and Corporate Security using phone, email, and pre-scripted letters
• Complete tasks accurately and timely
• Make decisions on routine issues and complete assigned tasks in accordance with company policy, department procedures and assigned approval limits
• Regular and predictable attendance and punctuality
• Other tasks as assigned

• Must be able to remain in a sitting stationary position for extended periods of time
• Constantly operate a computer and other office machinery
• Ability to lift up to 25 pounds

Position level dependent upon experience

FNBT is an Equal Opportunity Employer