Clerical Officer

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

NHS Ayrshire and Arran are one of 14 territorial NHS Boards within NHS Scotland.

In support of our core purpose of Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran, we are committed to a culture that is Caring, Safe, and Respectful. You will be required to work collaboratively in a safe, caring and respectful way.

To find out more about NHS Ayrshire and Arran please visit our website - NHS Ayrshire & Arran - Home ()

AI tools like ChatGPT or Copilot can be great for planning and preparing your application—but your answers must be your own.

• Show us the real you:
  Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely:
  It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters:
  Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip:
Think of AI as a helper, not a substitute. We want to understand you—not an AI tool.

An exciting opportunity has arisen for a Clerical Officer based within the Health Records Department at University Hospital Crosshouse. This post is offered on a fixed-term basis for 12 months.

Please note that we anticipate a high level of interest in this position and may close the vacancy early once enough applications are received. Therefore, please make sure you complete and submit your application at your earliest opportunity.

36.00 hours per week.

• Monday 08:30am
  -15:45 = 6.5 hours – 45 min break
• Tuesday 08:30am - 16:45 = 7.5 hours – 45 min break
• Wednesday 08:30am - 16:45 = 7.5 hours – 45 min break
• Thursday 08:30am - 16:45 = 7.5 hours – 45 min break
• Friday 08:30am - 16:15 = 7 hours – 45 min break
• Monday 08:30am
  -15:45 = 6.5 hours – 45 min break
• Tuesday 12noon
  -8pm = 7.5 hours – 30 min break
• Wednesday 12noon
  -8pm = 7.5 hours – 30 min break
• Thursday 12noon
  -8pm = 7.5 hours – 30 min break
• Friday 08:30am - 16:15 = 7 hours - – 45 min break

Duties include the maintenance and filing of patient confidential records, recording patient related data, admissions and booking out-patient appointments using the electronic Patient Management System. Providing reception services, answering telephones and relaying messages. You should be able to work flexibly in order to meet service demands.

SVQ Level 2 or HNC in Business Administration / Information Technology or equivalent experience is essential.

If you would like to find out more about the role, please contact Donna Hunt, Referral Management Service Manager at

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your…