Client Development Manager

Hours :
37.5 hours per week - Monday – Friday 9.00am –5.30pm

Location :
Stirling Part Office, Kilmarnock with a requirement to attend any location in Scotland

This is a key strategic role responsible forproactivelymanaging the Diligence client portfolio, ensuring regular engagement with clients to review operational performance, service delivery standards, andfuture requirements. The role will gather, analyse, and report client feedback to the CCO and Operations Director, supporting the continuous monitoring,improvement, and enhancement of service delivery. In addition, the postholderwill support the management of the Local Authority Collections client base,providing operational support and resilience to the Operations Director.

Driving sales and business growth is a core objective of this position. The postholder will identify and develop opportunities across both contracted and non-contracted

Diligence clients, as well as commercial partners, using a range of proactive business development approaches, including telephone engagement, email campaigns, networking, and face-to-face meetings at events and conferences. Therole will be responsible for developing and maintaining a robust pipeline of opportunities, targeting prospective clients and key growth sectors. Through effective account management and relationship building, the postholder will secure introductory meetings, nurture prosects, and strengthen Stirling Park’spresence across the market.

The role will actas an ambassador for Stirling Park, representing the business at meetings,industry events, conferences, and other sales opportunities to enhance brand awareness, strengthen relationships, and identify new commercial opportunities.

Close collaboration with the Operations Director is essential to ensure operational readiness,resource planning, and the successful mobilisation and delivery of new business. The postholder will also support the bid and tender process by contributing to bid preparation, attending planning meetings, reviewing submissions, assisting with written responses, and providing valuable marketand sector insights.

As the Group continues to develop and enhance its sales and marketing strategy, this rolewill contribute to the design and implementation of initiates across Stirling Park, helping to articulate and promote the organisation’s unique selling propositions (USPs). Working collaboratively across the Group, the overarching objective of the role is to increase market share, drive revenue growth, and enhance profitability while maintaining exceptional client services standards.

Responsibilities – Client Management

• Support the development, implementation and continuous improvement of the Client Management Strategy, ensuring a tailored and value-driven approach Assist with the development of a Client Management Strategy and the ‘tailored’ service delivery for each client.
• Build, maintain and strengthen positive working relationships with clients, commercial partners and key stakeholders, acting as a trusted and professional representative of the business.
• Ensure clients remain informed of relevant industry developments, legislative changes, best practice guidance, technological innovations and wider Group initiatives that may enhance service delivery and outcomes.
• Plan, coordinate and lead client performance review meetings at agreed intervals, ensuring productive discussions focused on service performance, client objectives and continuous improvement opportunities.
• Prepare reports and meeting summaries, capturing key discussions, agreed actions, outcomes and recommendations, and monitor progress against these actions.
• Maintain a thorough understanding of legislative, regulatory and market developments, ensuring the Group…