Customer Assistant; part time

Overview

Job Posting

Title:

Customer Assistant

Grade and Salary:
Grade 3 £ 23,350 - 24,215 pro rata

FTE And Working Pattern: 0.7 FTE open ended; 24.5 hrs per week each; rota based work pattern

Organisation Name:
Oriam:
Scotland’s Sports Performance Centre

This role provides front of house support within the Oriam team. It involves acting as a first point of contact for customers, handling enquiries in person, by phone and email, and assisting with bookings and membership enquiries. The postholder supports day to day operations, including reception duties, processing memberships, booking facilities, supporting meetings and events, and ensuring a tidy, safe working environment.

The role also requires teamwork, initiative in resolving routine issues, supporting colleagues, and positively promoting Oriam and University values.

• The Customer Assistant will always deliver customer excellence
• The Customer Assistant will be a key Liaison for bookings
• The Customer Assistant will be a key Liaison for Membership
• The Customer Assistant will lead retail sales at the reception desk

These are the criteria on which the short-listing and recruitment selection will be made

• Demonstrable ability to speak and understand English (verbal and written) and deal with customer/student queries
• Literacy and numeracy skills equivalent to SCQF Level 4 (National
  4) or similar
• Experience of working within a similar environment as outlined above
• Competent in the use of relevant IT packages
• Well-developed interpersonal skills
• Demonstrable professional and proactive approach
• Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and pressured environment
• Demonstrable provision of excellent customer service
• Attention to detail

• Educated to SCQF level 5 (National
  5) or equivalent
• Experience of working within a similar environment as outlined under “summary of key duties and responsibilities”
• Experience of using a leisure management system, preferably Gladstone 360

Please submit via the Heriot-Watt on-line recruitment system (1) Cover letter describing your interest and suitability for the post; (2) Full CV. Applications can be submitted until midnight on Monday 09th February 2026.

Oriam has a vision to inspire and motivate our communities through the facilities we provide and the interactions we have with our customers. As a member of the team, you will contribute to the delivery of this vision.

At Heriot Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team.

Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.

Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all.

Heriot-Watt University values diversity across our University community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website  and also our award-winning work in Disability Inclusive Science Careers

We welcome and will consider flexible working patterns e.g. part-time working and job share options.

Use our total rewards calculator:  to see the value of benefits provided by Heriot-Watt University.