Vulnerable Customer Support Agent

Customer Support Agent
Kilmarnock | Hybrid working
£25,000 + amazing benefits
Monday to Friday 8–4 / 9–5

Are you a naturally empathetic person who loves helping others? Looking to bring your caring nature into a more structured office environment?

This could be the perfect step for you. Pertemps are working with a forward-thinking, people-focused financial services company in Kilmarnock who are expanding their Vulnerable Customer Support Team.

You’ll be the voice of calm and reassurance for customers who need a little extra support – helping them navigate difficult circumstances with care, professionalism and a listening ear.

Whether you’re from a care background, nursery setting, or simply someone who thrives on meaningful conversation – this role could be a brilliant career move.

What You’ll Be Doing

• Taking inbound and outbound calls to support vulnerable customers with tailored guidance
• Listening with empathy, problem-solving with care
• Working closely with your colleagues in the wider collections and customer support team
• Playing a key role in helping people get back on track during a challenging time

• £25,000 starting salary
• Hybrid working (3 days in the Kilmarnock office, 2 from home after 3 months)
• Structured Mon–Fri shifts (8–4 or 9–5)
• Award-winning office space in HALO Kilmarnock – a modern, low-carbon hub
• Full training provided – no financial services experience needed

• 28 days holiday (rising to 31 after 5 years)
• Pension: 5% employee / 4% employer contributions
• Life Assurance: 3x annual salary
• Free medical, dental & optical healthcare cash plan
• Staff discounts at loads of high-street & online retailers
• Wellbeing programme & Employee Assistance Scheme
• Modern Apprenticeship scheme for personal growth