Customer Assistant. LilyLifestyle

Position: Customer Solutions Agent

Location: Kilmarnock (Hybrid)

Salary: £26,000 pa and opportunity to earn up to £500 bonus per month

Start date across 2026, interviews happening now!

Pertemps is working with a global financial services organisation looking for Customer Solutions Agents to join their busy team. We are looking for hardworking and driven individuals who are confident navigating various systems and speaking on the phone.

This role offers the opportunity to develop strengths in a collaborative team that focuses on upskilling. If you are an outcome-focused and confident individual with a background in Customer Service, Retail or Hospitality and based in Ayrshire, we would like to hear from you.

• Hybrid work: 3 days in office, 2 days from home after 3 months.
• 37.5 hours per week – Mon‑Thu shifts 8am‑8pm, Fri 9am‑5pm & 1 in 3 Sat 8am‑2pm.
• 28 days holiday, increasing to 31 days after 5 years.
• Pension (5% employee & minimum 4% employer contributions).
• Life Assurance of 3 × annual salary.
• Free medical, dental and optical cash plan.

• Manage a pipeline of inbound and outbound calls to resolve customer queries.
• Create strong, trustworthy relationships with customers.
• Navigate and update relevant systems with customer information.
• Work to achieve set KPIs, ensuring these are met on a weekly basis.
• Ensure adherence to company policies and procedures.

• Driven and confident individual, willing to learn new skills.
• Strong customer service experience.
• Experience working to meet KPIs.
• Availability Monday‑Friday and occasional Saturday shifts.
• Strong computer skills.

You must pass a credit check and disclosure check to be successful in this position.

For more information, please apply to the link and one of our team will be in touch.