Customer Solutions Agents

Position Summary

Fantastic opportunity to join PRA Group – one of the UK’s largest buyers and collectors of unpaid loans and other forms of credit. In this role, you will speak with customers on inbound and outbound calls, understand their circumstances, and aim to help them become debt‑free with us.

£26,000 per annum salary with opportunity to earn up to £500 bonus per month after training. Hybrid working: 3 days in the Kilmarnock office, 2 days remote after 3 months. 37.5 hours per week (Mon‑Thu shifts 8am‑8pm, Fri 9am‑5pm, 1 in 3 Sat 8am‑2pm with a day off during the week). 28 days holidays, increasing to 29, 30, then 31 after 5 years.

Pension (5% minimum employee, 4% employer). Life Assurance (3×annual salary). Free medical, dental and optical healthcare cash plan.

• Speak with customers on inbound and outbound calls.
• Understand customer circumstances.
• Assist customers in becoming debt‑free.

• Excellent listening, communication and negotiation skills.
• Strong attention to detail.
• Ability to problem‑solve independently.
• Self‑motivation and results‑focused approach.
• Positive, personable demeanor and team player.

• Discounts at over 1,000 shops and online retailers.
• Health and Wellbeing network.
• Employee Assistance Program.
• Modern Apprenticeship Scheme.

• All successful candidates will be subject to background checks including 5‑year work references, criminal background check, and basic credit check.
• Bonus payable after training is complete.
• PRA Group (UK) Ltd applies Equal Opportunities policy at all stages of recruitment and selection.
• Shortlisting, interviewing and selection are carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership.
• Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments made to ensure they are not disadvantaged during the interview process.

For more information, please visit