Customer Support Agent
Listed on 2026-06-18
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Bilingual, Call Center / Support
Customer Support Agent
£26,000 - Full Time permanent position
Kilmarnock - Halo building
Start date - 20th July
Mon to Fri 8 am to 4 pm or 9 am to 5 pm (no evenings or weekends) - Hybrid working, 2 days from home.
This is an exciting opportunity to work for a global debt purchase and collection company. You would be based at one of the best offices in Scotland, the Halo building in Kilmarnock, although the role offers hybrid working, with 2 days per week from home. This is a fantastic opportunity to work for a global company, build a career, and make a difference for vulnerable customers.
What your day looks like
Help customers who are experiencing complex personal circumstances
Discuss, empathise, and encourage disclosure of information to allow you to help customers
Communicating with customers and third parties via telephone, email, letter & live chat
Work together with your team and share best practices to improve our service continually
What we expect from you
Deliver great conversations and customer outcomes by phone and in writing
Maintain consistently high standards of quality during customer interactions
Know Your Customer Take the right approach, not necessarily the normal approach
Efficiently managing your caseload within agr...
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