Customer Support Agent

Customer Support Agent

£26,000 - Full Time permanent position

Kilmarnock - Halo building

Start date - 20th July

Mon to Fri 8 am to 4 pm or 9 am to 5 pm (no evenings or weekends) - Hybrid working, 2 days from home.

This is an exciting opportunity to work for a global debt purchase and collection company. You would be based at one of the best offices in Scotland, the Halo building in Kilmarnock, although the role offers hybrid working, with 2 days per week from home. This is a fantastic opportunity to work for a global company, build a career, and make a difference for vulnerable customers.

What your day looks like

• Help customers who are experiencing complex personal circumstances

• Discuss, empathise, and encourage disclosure of information to allow you to help customers

• Communicating with customers and third parties via telephone, email, letter & live chat

• Work together with your team and share best practices to improve our service continually

What we expect from you

• Deliver great conversations and customer outcomes by phone and in writing

• Maintain consistently high standards of quality during customer interactions

• Know Your Customer Take the right approach, not necessarily the normal approach

• Efficiently managing your caseload within agr...