Customer Services

Become a Key Player in One of the UK’s Fastest-Growing Electrical Brands!

Are you driven by a passion for exceptional customer service? Do you thrive on problem-solving, building meaningful relationships, and working in a dynamic environment? If so, we want you on our team!

At Fuse Box, we're not just another electrical brand; we're a rapidly growing innovator known for top-quality products and outstanding customer support. Based in our vibrant Kilmarnock Head Office, you’ll play a crucial role in ensuring our customers have an unforgettable experience every single day.

At Fuse Box, we believe in empowering our team. Our commitment is to create a supportive, lively workplace where everyone can flourish, learn, and evolve with us.

• Performance Bonuses that reward your hard work.
• 28 Days of Holiday (including bank holidays) to recharge.
• Company Pension Scheme to secure your future.
• Free On-Site Parking.
• Ongoing Training and Development to help you grow.

Founded in 2017, Fuse Box has rapidly emerged as a leader in circuit protection solutions across the UK. We pride ourselves on crafting simple, reliable, and easy-to-install products that make electricians smile. With a focus on quality, innovation, and unparalleled customer experience, we’re dedicated to excellence in the electrical industry.

As a Customer Services Support Representative, you will be the friendly voice of Fuse Box, providing our customers with a professional, adaptable, and solution-oriented experience.

• Engaging with customers through inbound and outbound calls.
• Accurately processing sales orders using SAP.
• Managing customer requests and order changes seamlessly.
• Responding promptly to emails and customer inquiries.
• Building strong relationships through stellar service.
• Efficiently resolving customer queries with a proactive approach.
• Collaborating smoothly with our internal teams to enhance service delivery.
• Supporting your team with various tasks as needed.

• Is passionate about delivering outstanding customer service.
• Enjoys helping others and finding innovative solutions.
• Thrives in a bustling, fast-paced setting.
• Exudes confidence, positivity, and resilience.
• Pays meticulous attention to detail and accuracy.
• Is highly organized and possesses excellent time management skills.
• Can effectively prioritize and multitask while being a team player.
• Has a track record of meeting KPIs and performance goals.
• Is eager to learn and grow within the company.

• Proven experience in a telephone-based customer service role.
• Strong communication skills, both written and verbal.
• Proficient in Microsoft Office applications.
• Excellent organizational and administrative skills.

• Experience with SAP (training is available).
• Familiarity with sales order processing environments.

At Fuse Box, we’re not just on a journey; we’re on the path to redefining customer service in our industry. If you’re motivated, enthusiastic, and committed to delivering extraordinary customer experiences, let’s connect!