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Customer Advisor

Job in Kilmarnock, East Ayrshire, KA3, Scotland, UK
Listing for: B&q
Full Time position
Listed on 2026-07-30
Job specializations:
  • Entertainment & Gaming
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 13.1 GBP Hourly GBP 13.10 HOUR
Job Description & How to Apply Below

UK Notional hourly rate £13.10 per hour

B&Q Parkhead

We believe anyone can improve their home to make life better. Every day, we give our millions of customers theideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

As part of a great team, you’ll be valued for who you are.

We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, Share Save options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!

We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at  If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.

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We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.

If you require any additional support or adjustments to help you make an application, please contact us at  .

Discount card

The one we all love! Get 20% discount on your purchases at B&Q in-store and online, after you've been with us for 1 month.

Share in the success you help create. With our share plans, from just £5 per month, you can build up a savings pot, or use what you save to be a Kingfisher share holder.

Life assurance

If the worst should happen, Life Assurance ensures those close to you have some protection.

Employee assistance programme

We offer free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management.

Salary/Bonus

We offer competitive salaries for all roles, and benchmark them, to ensure that we’re getting it right. And, as we value the contribution of all our colleagues equally, whether they are 17 or 70, our rates of pay for each job is the same.

Pension

You’ll have access to the award-winning Kingfisher Pension Scheme, and we’ll put money in alongside your savings too.

Medical

We have a number of medical benefits available depending on your role to help you and your family look after yourselves.

Leave

All work and no play is no fun! So, you can enjoy 6.6 weeks' leave, plus we'll reward you with additional leave and cash rewards to celebrate long service anniversaries and…

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