Supervisor - Business Operations | Rural Health Clinics

Lead the Front Door of the Patient Experience

Are you an experienced healthcare operations professional who enjoys leading teams, improving processes, and creating a positive experience for both patients and employees?

Medical University Hospital Authority (MUHA)

Employee

Regular

CC001523 LAN - Patient Financial Services (LMC)

Salary

Health-28

40

Day (United States of America)

We are seeking a Supervisor of Business Operations – Rural Health Clinics to provide leadership and operational oversight for front-end Patient Access and registration functions across assigned Rural Health Clinic (RHC) and Hospital Outpatient Department (HOPD) locations
. This is an excellent opportunity for a hands-on leader who can balance people leadership, patient experience, operational efficiency, compliance, and financial performance while supporting multiple clinical locations.

As the Supervisor of Business Operations, you will provide day-to-day leadership and operational support to Patient Access team members, ensuring registration services are accurate, efficient, consistent, and patient focused.

• Provide direct supervision, coaching, education, and ongoing support to Patient Access and front-end registration team members.
• Oversee daily patient registration, check-in/check-out, demographic verification, and insurance verification processes.
• Promote a welcoming, professional, and efficient patient experience from the moment patients enter our clinics.
• Monitor and support the collection of patient financial responsibility and other front-end revenue cycle activities.
• Coordinate staffing and scheduling to ensure appropriate coverage across assigned RHC and HOPD locations.
• Monitor employee performance, productivity, quality, and adherence to established workflows and expectations.
• Provide ongoing staff education, training, and competency development.
• Support compliance with applicable regulatory, provider-based, registration, and organizational requirements.
• Standardize workflows and processes across multiple clinical locations to improve consistency and reduce variation.
• Identify operational challenges, workflow gaps, and opportunities for improvement and work collaboratively to implement effective solutions.
• Serve as an operational and financial resource for front-end registration activities.
• Partner closely with clinic leadership, clinical teams, Patient Access leadership, referral sources, payers, and other key stakeholders.
• Use performance information and operational trends to identify opportunities to improve efficiency, accuracy, collections, and the overall patient experience.
• Foster a culture of accountability, teamwork, communication, and continuous improvement.

The ideal candidate is a visible, approachable, and solutions-focused leader who is comfortable supporting employees across multiple locations and understands how front-end operations directly affect the patient experience and financial health of the organization.

• Strong leadership and team-building skills
• Excellent communication and interpersonal skills
• Ability to coach, develop, and hold team members accountable
• Strong organizational and problem-solving abilities
• Ability to manage competing priorities across multiple clinical locations
• Commitment to exceptional customer service and patient experience
• Understanding of healthcare registration, insurance verification, and front-end revenue cycle processes
• Ability to identify opportunities for improvement and successfully implement standardized workflows
• Strong collaboration skills when…