IT Service Delivery Leader | Mentor Teams & Drive Excellence
Job in
Kilmarnock, East Ayrshire, KA3, Scotland, UK
Listed on 2026-09-03
Listing for:
Redsquid Communications
Full Time
position Listed on 2026-09-03
Job specializations:
-
IT/Tech
-
Management
Job Description & How to Apply Below
Redsquid Communications in Scotland seeks a motivated Team Lead to provide mentoring and guidance to their IT Service Desk teams. This pivotal role drives service excellence, resolves customer issues, and develops team members while ensuring outstanding customer satisfaction.
The ideal candidate will lead by example, mentor team members, and deliver client service excellence. Responsibilities include managing ticket queues, developing the team, and implementing system improvements while ensuring compliance with SLAs and company policies.
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