Field Surveyor​/Adjuster

Job Title:

Field Surveyor/Adjuster

Location:

You’ll work across your own dedicated region. We’re currently looking for surveyors/adjusters covering Yorkshire and surrounding areas or Northumberland/Scottish Borders. Welcome to Hastings Direct We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4

Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

Given our ambitions in the Home Insurance market, our Field Surveyors play a pivotal role in our success. We’re on an exciting journey of growth and therefore looking for people with the same passion for customer service that we do, so that we can keep heading in the right direction. We have a strong focus on using technology to improve the customer's journey and encourage a culture of continual development amongst our teams.

Our aim is to be market leaders in everything we do! You'll become part of a collaborative, customer-focused team where your expertise is valued, your development is supported, and your contribution will help shape the future of our surveying and claims capability.

• Managing domestic property claims up to £150k under delegated authority, applying sound indemnity principles and technical judgement
• Visiting customers’ homes to assess damage, validate claims, scope repairs, agree settlement outcomes and support claims through to resolution
• Quantifying losses, setting and managing accurate reserves and maintaining high-quality claim records and documentation
• Collaborating with customers, contractors, suppliers, loss adjusters and internal stakeholders to deliver fair and timely claim outcomes
• Using estimating and scoping software to definite repair requirements, validate costs and support settlement decisions
• Providing technical support and guidance on complex property claims across the wider claims operation

• Significant experience in a field surveying, loss adjusting or property claims role within the insurance industry
• Strong knowledge of domestic building construction, repair methods and building pathology
• Proven ability to quantify losses, control claim spend and manage claims up to £150k
• Experience handling complex property claims, including escape of water, flood, impact and fire damage
• Experience using industry-standard estimating and claims management systems
• Excellent customer service and negotiation skills, with the ability to explain technical decisions clearly and empathetically

Recruiter screening call

1st stage interview with our Field Operations Manager

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our career's website

Regrettably we are unable to offer sponsorship for this role.

Benefits: in addition to a competitive salary and £5k car allowance you will also receive…

• Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
• Competitive bonus scheme - all colleagues…