Customer Experience Assistant - EAY

Job Purpose

Your enthusiasm for delivering excellent customer care will ensure a warm and welcoming environment is provided within our Sports facilities. You will be driven by a commitment to deliver outstanding services within busy facilities, whilst maintaining the highest level of standards and contributing to an overall excellent customer experience.

Please see the attached Job Specification and Key Activities which outline all responsibilities and duties for this post.

Rate of Pay: £15.35 - £16.07 per hour

Hours of work are 28 hours per week to be worked as follows:

Tuesday – Friday 4:45pm – 9:45pm & Saturday 9am – 5pm

• Being honest: demonstrate integrity and respect
• Engage: inclusivity with our people, partners and communities
• Strive: be ambitious and aspire to continuous improvement
• Take responsibility: own it and be accountable

We follow the national guidance in relation to pre-employment checks namely “Safer Recruitment Through Better Recruitment”. With regards to requests for references and in line with this guidance, during your application process you should provide details of a minimum of two appropriate and relevant references, one of which should be from your current or most recent employer. It is also a requirement that the reference from your current or most recent employer is from an appropriate senior manager and it is not a reference from a former peer operating at the same level.

The duties of the post involve Regulated Work with children and/or protected adults, as specified in the Protection of Vulnerable Groups (Scotland) Act 2007. Successful applicants for such posts will be required to become a Protecting Vulnerable Groups (PVG) Scheme member in respect of Regulated Work with either or both of these groups as appropriate, or if they are already a Scheme member, be subject to a PVG Scheme Record Update, before any formal offer of employment can be made by Ayrshire
360.

Please note:

- PVG members' records are constantly updated with any new vetting information that arises. Any information that is disclosed on a PVG Scheme Record or Scheme Record Update, if relevant to the post being applied for, will be discussed with the applicant prior to any formal offer of employment being made.