Operations Manager Bridgewater- Hinkley Point; DM

We are seeking an experienced Operations Manager to provide senior on-site operational leadership at Hinkley Point

C. The role is responsible for the safe, compliant and effective delivery of engineering, maintenance, support and operational activities. You will lead the resident site team, coordinate planned and reactive works, manage customer relationships, allocate resources and ensure operational commitments are delivered safely, efficiently and to the required standards. The role has significant responsibility for operational readiness, workforce performance, service delivery, subcontractor coordination, risk management and continuous improvement.

• Operational Leadership
• Lead the resident operational, maintenance and support team and associated subcontractors.
• Manage daily priorities, resource allocation and competing demands across planned maintenance, reactive works, projects and customer requests.
• Maintain an integrated operational plan covering resources, access, outages, dependencies, work controls and delivery risks.
• Lead operational meetings and ensure actions are tracked through to completion.
• Provide leadership during incidents, service disruption and periods of high demand.
• Escalate issues exceeding delegated authority, resources, contractual scope or risk tolerances.

• Act as the primary day-to-day operational contact for the customer.
• Build effective relationships with operational, engineering, project, planning and assurance stakeholders.
• Represent the service at operational meetings, service reviews and planning forums.
• Manage customer requests, priorities, concerns and commitments through to resolution.
• Coordinate clear and accurate communications during incidents and service disruption.

• Lead and develop the resident operational team.
• Plan resources to meet maintenance, support, project and service-level requirements.
• Manage leave, absence, standby and call-out arrangements to maintain operational resilience.
• Ensure personnel are suitably competent, trained, authorised and supervised.
• Conduct performance reviews, development discussions and support recruitment/onboarding.
• Monitor workload, wellbeing, fatigue and team performance.

• Ensure work is properly planned, resourced and approved before commencement.
• Confirm the availability of competent personnel, materials, tools, equipment, access and approved work documentation.
• Ensure RAMS, WAFs, permits, isolations, technical approvals and other required controls are in place.
• Coordinate interfaces between maintenance, engineering, projects, subcontractors and customer teams.
• Monitor planned maintenance, reactive response, backlog, defects, repeat faults and service performance.
• Maintain performance against agreed KPIs and SLAs and implement recovery actions where required.
• Produce regular operational and performance reports.

• Lead the operational response to major faults, service degradation and site incidents.
• Establish clear priorities, communication routes, responsibilities and escalation arrangements.
• Coordinate service restoration, temporary arrangements and recovery activities.
• Work closely with technical and compliance functions during complex incidents.
• Ensure incidents are properly recorded, investigated and followed by corrective actions and lessons learned.

• Provide visible leadership on health, safety, environmental and quality performance.
• Ensure compliance with RAMS, WAFs, permits, site rules and approved procedures.
• Stop or re-plan work where risks are unacceptable or operational readiness has not been demonstrated.
• Support audits, inspections, investigations and governance reviews.
• Ensure subcontractors and site personnel meet required competence, documentation and behavioural standards.

• Coordinate subcontractors and suppliers within approved commercial, technical and SHEQ arrangements.
• Monitor subcontractor performance, competence, delivery and compliance.
• Ensure subcontracted activities are integrated into the operational plan.
• Monitor resource demand, overtime, call‑outs, subcontractor costs and other operational cost drivers.
• Identify potential out‑of‑scope work and obtain appropriate approval before committing resources.
• Support forecasting, budgeting, variations and contract reviews with accurate operational…