Customer Assistant - Operations

Work Pattern

Week 1:
Sunday 16:00-20:00;
Tuesday 15:30-19:30;
Thursday 16:00-20:00;
Saturday 16:00-20:00.

Week 2:
Tuesday 15:30-19:30;
Wednesday 15:30-19:30;
Friday 16:00-20:00;
Saturday 16:00-20:00.

This job role involves operating mechanical equipment as relevant to the job role and this means we can t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you ll be the backstage powerhouse of our stores. It s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you re ready to roll your sleeves up and work smart, this is the role for you.

You ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There s no room for delay. You ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You ll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you ll adapt quickly to keep things moving.