Account Manager

Overview

Telesales / Account Executive — Office-based — Kilmarnock — £26,000 + performance incentives.

We're working with a well-established, fast-growing business within the food and hospitality supply space who are looking to add a confident, commercially minded Telesales / Account Executive to their customer support team.

This role would suit someone who enjoys building relationships, managing accounts, and spotting opportunities to grow business — rather than hard selling.

You'll take ownership of a portfolio of customers, acting as their main point of contact while proactively identifying opportunities to increase order value, re-engage lapsed accounts, and support the wider field sales team. It s a great mix of inbound account handling and targeted outbound activity.

You'll be joining a supportive, high-energy team where confidence, initiative, and commercial awareness are genuinely rewarded.

• Manage inbound customer enquiries via phone, email, and online ordering platforms
• Build strong, long-term relationships with new, existing, and lapsed customers
• Proactively contact customers to promote products and drive additional sales
• Act as a trusted point of contact, providing product knowledge and tailored solutions
• Identify sales trends and opportunities within customer accounts
• Book qualified appointments for external sales representatives
• Maintain accurate CRM records, including call activity and follow-ups
• Feed back customer insights to support wider business improvements

• Essential
• 2+ years  experience in sales, telesales, or account management
• Strong customer service background with a commercial mindset
• Confident communicator who can build rapport quickly
• Target-driven and motivated by results
• Comfortable managing multiple accounts and priorities
• Strong IT skills (CRM systems, Microsoft Office)
• Calm, professional, and solutions-focused under pressure

• Desirable
• Experience with in hospitality, food service, or a related sector
• Exposure to account management or B2B sales environments

• Account-focused role with genuine relationship-building
• Supportive team environment with clear structure
• Stable, growing business with long-term career potential
• Ideal for confident, driven individuals who enjoy owning their accounts