Sales Administrator

Job Description

The Sales Administrator is responsible for providing support for sales team. This involves dealing with customer requests, providing quotations and information such as lead times, pricing, etc. The role may also include customer prospecting and closing orders via the phone or via email communication.

Pay:
From £24,570.00 per year

• Receiving and processing purchase orders
• Liaise with customers that have a maintenance contract and renew their ongoing contracts
• Verify orders, including customers’ personal information and payment details
• Contact customers by phone or email to answer queries and obtain missing information
• Contact prospects to inform them of our solutions and capabilities
• Closing orders as well as closing orders at the request of the sales representative
• Maintaining and updating sales and customer records
• Compiling monthly sales reports
• Expediting orders through internal liaison
• Directing feedback from customers to management and relevant departments
• Supporting the sales department with other administrative tasks, if requested
  
  Deliver product training to customers by Web, face-to-face, or over the telephone
• Follow company standard processes, policies and procedures
• Ensure management is updated through reports and Datto reporting
• Suggest improvements and changes to existing processes to improve the quality of service

• Proper phone etiquette
• Exemplary attendance and punctuality
• Ability to speak and write clearly and accurately
• Customer focused behaviour
• Drive for performance and results
• Team player
• Confident approach to tasks and responsibilities
• Can do attitude and open for initiatives
• Effective listening skills
• Multi-tasking capabilities

• Account Manager
• Inside Sales Executive
• Business Development Manager

• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• On-site parking
• Profit sharing

Sales administration: 1 year (required)

English (required)

United Kingdom (required)

In person

Kilmarnock KA3 1HA
: reliably commute or plan to relocate before starting work (required)