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Rail Disruption & Customer Experience Coordinator

Job in Kilwinning, North Ayrshire, KA13, Scotland, UK
Listing for: Transport UK Rail Replacement
Full Time position
Listed on 2026-10-10
Job specializations:
  • Transportation
  • Customer Service/HelpDesk
Salary/Wage Range or Industry Benchmark: 25000 - 36000 GBP Yearly GBP 25000.00 36000.00 YEAR
Job Description & How to Apply Below

Transport UK Rail Replacement in Scotland seeks a Rail Replacement Coordinator to oversee services across the Scotland rail network during disruptions and pre-planned work. You will ensure passengers are informed and receive a safe, reliable travel experience.

You will be trained to handle disruption scenarios, manage on-time running, make announcements, support safety duties, and assist with customer service and revenue. A safety critical medical may be required.

The Rail Disruption & Customer Experience Coordinator role at Transport UK Rail Replacement is now open for applications in Kilwinning, Scotland, United Kingdom.

This is a strong opening to take on the Rail Disruption & Customer Experience Coordinator role at Transport UK Rail Replacement.

As a Rail Disruption & Customer Experience Coordinator, you will play an important part at Transport UK Rail Replacement in Kilwinning, Scotland, United Kingdom.

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