Customer Service Agent; Car Rental

CUSTOMER SERVICE AGENT (CAR RENTAL) KIMBERLEY Job details Profile

Technical & Services
- Technical & Services
-Parts & Service Assistant

CUSTOMER SERVICE AGENT (CAR RENTAL) KIMBERLEY

Full-time

Key focus of the role is providing excellent customer service and increasing revenue on a daily basis at our Hertz Rent A Car
- Kimberley Airport branch in Northern Cape, South Africa.

Profile

Requirements:

Grade 12 or equivalent

Must have a valid driver’s License (code 08)

Previous customer service or car rental experience advantageous

Cars+ system knowledge advantageous

Own reliable transport

Ability to work shifts, weekends and public holidays

Well-groomed and presentable

Skills Required:

Ability to grow branch revenue through sales

Deal effectively, openly and positively with customers

Must possess problem solving skills to handle and resolve customer complaints & queries

Strong administrative skills and excellent organizational skills

Ability to show initiative

Ability to work under pressure

Well-groomed and presentable

Self-motivated, reliable and confident

Meticulous / pay attention to detail

Basic knowledge of different vehicles (automatic and manual)

General housekeeping of the branch and vehicles

Able to work within a team environment in high pressure solutions

Self-motivated, reliable and confident

Strong written and oral communication skills are essential

Job Description:

Rental check-out – sales opportunity

Standby and changeovers

Check in of rented vehicles

NPS

Africa, South Africa

Kimberley Airport, Northern Cape, South Africa

1 - Matric

1 to 3 years

Customer Service Agent (Car Rental)-4056