Technical Support Specialist

Our client is looking for a dedicated Technical Support Specialist to provide essential IT assistance and resolve technical challenges for their users in Kimberley . This role is vital for maintaining the smooth operation of our IT infrastructure and ensuring users have the tools and support they need to be productive. You will diagnose and troubleshoot a variety of hardware, software, and network issues, offering timely and effective solutions.

This on-site position is perfect for a technically skilled individual with a passion for problem-solving and customer service.

• Provide first and second-level technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, network, and peripheral device issues.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Manage user accounts and permissions within the company's IT systems.
• Document all support activities, troubleshooting steps, and resolutions in the ticketing system.
• Assist in maintaining IT inventory and ensuring compliance with IT policies.

• Minimum of 3 years of experience in a technical support or helpdesk role.
• Strong knowledge of Windows and macOS operating systems and common business applications.
• Experience troubleshooting network connectivity and common network issues.
• Proficiency with hardware diagnostics and repair.
• Excellent problem-solving skills and customer service orientation.
• Ability to communicate technical information clearly to non-technical users.

• Competitive annual salary with regular performance reviews.
• On-site work environment in Kimberley , offering stability.
• Comprehensive health, dental, and vision insurance coverage.
• Access to ongoing training and opportunities for professional certification.
• A supportive team atmosphere focused on delivering excellent IT service.