IT Helpdesk Support Officer

Our client, a leading mining services company operating in Kimberley, Northern Cape
, is seeking a proactive and skilled IT Helpdesk Support Officer. This role is essential for providing first and second-level technical support to ensure the efficient operation of the company's IT systems. The position adopts a hybrid work model, offering a balance between in-office collaboration and remote flexibility. The ideal candidate will possess strong troubleshooting skills, excellent communication abilities, and a dedication to resolving IT issues promptly.

You will be instrumental in supporting end-users, maintaining IT infrastructure, and ensuring a seamless technology experience for our client's employees in Kimberley
.

• Provide technical assistance and support related to computer systems, software, and hardware.
• Respond to help requests from users via phone, email, or ticketing system.
• Diagnose and resolve technical hardware and software issues.
• Install, configure, and maintain computers, workstations, and peripherals.
• Assist in managing network devices and connectivity issues.
• Escalate unresolved issues to appropriate senior IT staff.
• Maintain accurate logs of all support requests and their resolutions.
• Perform routine system maintenance and updates.
• Create and manage user accounts and permissions.
• Contribute to the development of IT knowledge base documentation.

• Minimum of 1-2 years of experience in an IT helpdesk or technical support role.
• Proficiency in troubleshooting Windows operating systems, MS Office Suite, and common business applications.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience with IT ticketing systems is required.
• Strong customer service and interpersonal skills.
• Ability to work independently and manage multiple tasks effectively.
• Must be able to work from our Kimberley, Northern Cape office for on-site duties.
• A relevant IT certification (e.g., CompTIA A+) is a significant advantage.
• Good communication skills in English.

• Competitive annual salary.
• Hybrid work model offering flexibility.
• Opportunity to work for a key player in the mining services sector.
• Exposure to a range of IT challenges and technologies.
• Potential for career growth within the IT department.
• Supportive team environment.