Services Tenant Services Supervisor

Welcome to Bruce County! We are located within the traditional territory of the Saugeen Ojibway Nation, which includes the Chippewas of Saugeen First Nation and the Chippewas of Nawash Unceded First Nation. We are a community where excellence, opportunity, and exploration come together amidst the natural beauty of Southwestern Ontario. Nestled between Lake Huron and Georgian Bay, our community thrives in stunning landscapes, from tranquil rivers and iconic lighthouses to bright starry skies.

Home to nearly 75,000 residents in predominantly rural communities, Bruce County offers a unique blend of small-town charm and big opportunities, Bruce County is a place where you can work, live, and explore to no end.

Guided by our vision of being a welcoming, thriving community committed to the well‑being of current and future generations, Bruce County fosters innovation, sustainable growth, and collaboration. As an upper‑tier municipality, Bruce County provides essential services that shape the daily lives of our residents across 12 towns and communities. Our responsibilities include housing, childcare, Ontario Works, infrastructure, paramedic services, and long‑term care homes, as well as cultural and recreational programs through our libraries and museum.

In everything we do, we uphold our core values: excellence, welcoming community, good governance, environmental stewardship, and financial sustainability.

As one of Southwestern Ontario’s Top Employers, joining our team means becoming part of a dedicated group of public servants committed to making a meaningful difference. At Bruce County, you’ll find opportunities to grow your career, contribute to impactful solutions, and help shape a sustainable future—all while enjoying the exceptional lifestyle this remarkable region offers. Explore with us—your journey starts here.

Reporting to the Housing Services Manager, the Housing Services Tenant Services Supervisor directly supervises and oversees tenant administration and support services for all Bruce County Housing Corporation units. They support the day‑to‑day operations of the tenant programs through adherence to the Housing Services Act, 2011 and the Residential Tenancy Act. This role will assist with various aspects of managing a challenging and diverse housing portfolio.

This will include direct involvement and oversight of investigations and the resolution of ongoing routine social issues with a focus on early intervention, prevention of escalations and tenancy retention. The Supervisor assists the Manager with special projects and leads research for new policy and procedure development and updates to existing policies and procedures as required.

• Post-Secondary Degree in Social Sciences from an accredited university
• Five years of front‑line experience in a social services environment

• Thorough knowledge of the various community housing programs and legislation including the Housing Services Act and the Residential Tenancy Act, etc.
• Strong understanding of municipal service operation
• Effective communication and presentation skills
• Demonstrated ability to develop relationships, listen to the needs of various audiences and apply solutions within program guidelines
• Ability to analyze complex situations and make sound recommendations
  
  Demonstrated appreciation for and dedication to cultural sensitivity
• Clean Vulnerable Sector Criminal Reference Check
• Ability and willingness to travel, including valid driver’s license with a clean abstract

• Competitive Salary: $86,887-$102,229 per annum
• 100% Employer Paid Health Benefits
• Dental Benefits
• OMERS pension with equal employer match
• Employee & Family Assistance Program (EFAP)
• Pai…