ZR-Case Representative

Position Details:

Pay: $18-$20/hr

Schedule:

8AM-5PM

Location:

King of Prussia

We are hiring a Case Opening Representative to join a nationally recognized records and document services organization. This role is ideal for someone with experience in customer service, administrative support, records management, call center operations, or document processing who is comfortable working in a fast-paced, detail-oriented environment.

• Open and process new client requests
• Prepare required documentation and authorizations
• Manage records requests and case setup
• Communicate with clients regarding missing information and documentation
• Resolve account and processing issues
• Maintain accurate electronic records
• Manage multiple cases and priorities while meeting deadlines
• Assist with special projects as needed

• Associate’s degree preferred
• 2-3 years of customer service, administrative, call center, collections, records, or processing experience
• Proficiency with Microsoft Office and Outlook
• Strong written and verbal communication skills
• Strong attention to detail and problem-solving abilities
• Ability to manage a high volume of work in a fast-paced environment
• Comfortable working independently and staying productive with limited supervision

ZR
- King of Prussia