Key Accounts Logistics Specialist

Key Account Logistics Specialist

The Key Account Logistics Specialist will deliver the highest quality service in our industry through management of daily operational tasks in compliance with all relevant regulations, customer requirements and the targets of the company as part of the Key Accounts team. Assisting in the ongoing development of Biocair’s operational ability to ensure the highest level of customer service, commerciality, quality & satisfaction.

• Develop and maintain a close relationship with existing and potential clients by understanding needs, providing accurate and timely communication, ensuring complete satisfaction with the service and identifying service‑level improvements to become a trusted supplier.
• Identify areas of weakness in the Biocair network and capabilities for the provision of key account logistics solutions and assist in the design, implementation and completion of initiatives to resolve them.
• Proactively monitor shipment status, identify and address issues such as delays, damages or discrepancies, and implement corrective measures or escalation when necessary to maintain product viability.
• Provide the customer and/or consignee with regular, accurate and timely updates on shipment status as required.
• Develop thorough knowledge of the Biocair network and capabilities to plan solutions that meet customer requirements.
• Manage suppliers to provide a seamless extension of the appropriate Biocair service.

• Experience in Cold chain, time‑sensitive multimodal freight forwarding, pharmaceutical logistics (ideally in aಚ್ಚಯಮಾ role) and managing client relationships.
• Direct customer‑service experience.
• Excellent verbal and written communication skills with the ability to interact effectively with internal teams, external partners and suppliers.
• Exceptional problem‑solving abilities and capacity to make quick, informed decisions under pressure.

• $55,000 – $60,000 per annum commensurate with experience
• Health, vision and dental insurance
• Employee Assistance Program
• 401(k) with generous match
• PTO

This is a full‑time role, 40 hours per week, Monday to Friday with shifts between 07:00 and 17:30 and willρκ ∞│◪ fully onsite at our office in Philadelphia (PA 19406).

Applications will close on Monday 26th January 2026. Suitable candidates may be invited to interview prior to the closing date and we reserve the right to close the vacancy early if a sufficient number of applications is received.

Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, producción Scotlandীক্ষব এসাসাফলভবিষয় etters

All offered candidates are subject to pre‑employment screening which includes a denied‑party background check, a motor‑vehicle records check, and an E‑Verify work‑authorization check.