Customer Service Representative​/Call Center

Job Summary

Paramount Capital Group is seeking a full time Customer Service Representative to work in our King of Prussia based call center.

Responsibilities:

To make and receive phone calls from customers who need assistance with payments and/or have questions regarding their monthly installment contracts. Also to communicate with customers through email, SMS messages and online chat. Lastly to provide detailed information about specific individual accounts and welcome new customers. Must be articulate, detail oriented and be comfortable speaking with customers about the terms of their loan over the phone.

Light collections and some administrative tasks are also associated with this position.

Qualifications:

2+ years in a medium to large call center as a Customer Service representative preferred

Must display excellent verbal communication skills, phone etiquette, multitasking, manage high call volume

Must be organized and have strong time management skills

Must be able to work flexible hours.

Office hours are

Monday-Thursday 9:00AM-10:00PM

Friday 9:00AM-5:30PM

Extra incentives if you have the additional qualifications

– Bi-lingual in Spanish

Health and PTO benefits available after 60 Days of employment

Job Type: Full-time

Pay: $38,000.00 – $45,000.00 per year

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program

Work Location:

Hybrid remote in King of Prussia, PA 19406