Client Service Coordinator

Join to apply for the Client Service Coordinator role at TEKsystems
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This position will work in a call center environment, working directly with our plan sponsors by answering incoming emails and calls, utilizing company policies to solve client issues, and escalating challenges to the managerial team when necessary. The individual will also work cross‑functionally across teams in order to communicate and facilitate resolutions for any client satisfaction issues.

• Assist with a book of business consisting of advisors and sponsors to ensure their servicing needs are being met and assist with administration issues.
• Help manage client expectations to avoid any disconnects with process and timing standards.
• Collaborate across all internal teams in order to resolve any client issues.
• Identify and resolve system tickets at point of initial contact.
• Share data‑driven insights with our product teams to improve our platform and planning roadmap.
• Participate in scheduled client conference calls to provide plan status and updates on remediation of any client issues.
• Conduct appropriate and timely follow‑up to ensure the highest level of service.
• Creating tickets and providing follow‑up as required.
• Support the team with handling complaints, troubleshooting problems, and providing solutions, and escalating to our Legal and Compliance Team when needed.
• Posting interaction within our tooling to document updates to client accounts.

• Strong customer service and administrative skills.
• Ability to problem solve and think critically.
• Strong attention to detail.
• Call center experience preferred.
• Financial services experience preferred.
• Bilingual Spanish preferred.

This is a Contract to Hire position based out of King of Prussia, PA.

The pay range for this position is $24.00 - $25.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:
This is a hybrid position in King of Prussia, PA.

Final date to receive applications:
This position is anticipated to close on Jan 5, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.