Regional Liaison Associate

Company: Tempus Unlimited, Inc.

Position Title: Regional Liaison

Location: King of Prussia Office, King of Prussia, Pennsylvania, United States of America

Requisition Number: Req #215

Job Description: Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities.

The Regional Liaison will work with walk-in traffic, as well as, provide call center customer service (phones) at an assigned region. The primary responsibilities are assisting participants and DCWs with inquiries: enrollment and documentation related to the overall Pennsylvania Community Health Choices Participant-Directed Services program. The Regional Liaison will also be trained and capable of providing training and support for the Tempus Electronic Visit Verification (EVV) solution.

• Act as a liaison between Participants and/or DCWs and Tempus
• Provide Call Center Customer Service in a high volume inbound and outbound calls center
• Respond to Participant and/or DCW inquiries and complaints
• Provide in-person assistance, either scheduled or ad-hoc, related to Fiscal/Employer Agent (F/EA) documentation or program related questions
• Help resolve inaccuracies or discrepancies related to reporting of time worked
• Work with applicable parties to address and resolve DCW payment issues
• Respond to issues that have been escalated by Participants and/or DCWs.
• Assure ongoing compliance with Tempus quality and FMS contract requirements.
• Must report all suspected incidents of Fraud, Waste, and Abuse to appropriate reporting authority.

• Professional, friendly & understanding personality
• Punctuality and dependability
• Ability to work efficiently as a team player as well as individually with minimal direction
• Competent with data entry and basic formula understanding and application
• Self-motivation
• Ability to consistently maintain and build positive working relationships
• Excellent organizational skills
• Ability to multi-task and meet deadlines
• Fluency in Spanish or other languages a plus
• Familiarity with office machines, equipment and software
• Ability to respect and maintain confidentiality
• Attention to accuracy and detail
• Strong interpersonal and analytical skills
• Experience with Excel and Spreadsheets

• Proficiency in Microsoft Office software
• Call Center and customer service experience highly preferred
• Bilingual a plus

• High School Diploma

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Some travel may be required for this position. Must have a valid driver’s license and reliable vehicle to travel within assigned service area.

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.

• Sign on bonus
• Referral bonus
• Work/Life Balance - flexible work schedules
• Paid time off - 25 days per year for full time staff
• 14 paid Holidays
• Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
• Basic Life, Short Term…