Stylist

Overview

Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry’s most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belonging—even as they’re plotting a bold, strategic course of exciting innovations destined to revolutionize the industry. Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity.

All with a company of unwavering strength and stability. We are the future of beauty services. Be part of the transformation.

General Summary & Scope

The Stylist is responsible for engaging with guests, consulting with them on their hair care needs and recommending products and services. The Stylist delivers quality professional services with an emphasis on the guest’s total look. They support the Experience Manager (EM) and the Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people (guest service), and process (operating procedures and compliance standards).

This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge.

Performance

• Perform hair services including hair design, haircuts, color, texture, hair treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing (where applicable).
• Meet or exceed sales goals and productivity targets for hair services by delivering exceptional guest service and contributing to store goals related to retail and service sales, guest loyalty, and retail shrink as set by Ulta Beauty.
• Demonstrate business acumen with understanding of business drivers and opportunities for growth.
• Perform product demonstrations with guests to drive sales and the guest service experience.
• Support the execution of in-store events, promotions, and marketing initiatives that deliver an unrivaled guest experience.
• Stay informed regarding new and existing industry trends, products, and services; be knowledgeable about ingredients and benefits to better serve guests.
• Maintain prompt, regular attendance.

People

• Develop guest relationships through consultations and appropriate retail and service recommendations.
• Demonstrate high standards of customer service and salon image standards.
• Serve all guests, including walk-in guests, in a timely and efficient manner.
• Develop a partnership with skin therapists and the retail team to provide a total-store guest experience.
• Establish professional peer and brand partner relationships to collaboratively deliver exceptional guest service.
• Share the benefits of the guest loyalty program with guests in the salon and on the sales floor.
• Attend mandatory trainings and meetings to enable continuous professional development.

Process

• Be knowledgeable of and ensure compliance with Ulta Beauty policies, procedures, and standards.
• Follow all safety, sanitation, and infection control procedures and comply with state board guidelines.
• Follow established service protocols to ensure a consistent and exceptional guest experience.
• Utilize appropriate booking and clientele systems to book guests for return services and events.
• Communicate supply needs to the EM, ensuring guest readiness at all times.
• Maintain outstanding store operational standards, including cleanliness of the salon, sales floor, restrooms, backroom, break area, and any assigned area.
• Adhere to the Ulta Beauty dress code.
• Protect company assets by following loss prevention best practices and providing exceptional guest service.
• Execute other operational tasks as directed.

Education

• Cosmetology license

Experience

• Previous relevant salon experience is preferred.

Skills

• Proficiency with latest salon techniques for performing haircutting, haircolor, lightening, styling, texture, treatment, extensions, makeup, and ear piercing services (where applicable) and/or ability to develop skills in all service categories.
• Proficiency with use of equipment and chemicals needed to perform technical work
• Proficiency to demonstrate, recommend and sell pro hair care and makeup products
• Strong communication skills
• Ability to work independently and as part of a team
• Ability to build and maintain strong customer relationships and clientele

Special Position Requirements

• Work a flexible schedule including days, evenings, weekends, and holidays

• Frequent mobility during shift
• Continuous lifting and/or moving up to 10 lbs.
• Frequent stooping, kneeling, bending, reaching, twisting, and crouching during shift
• Ability to stand for long periods
• Continuous/frequent coordination and manipulation of objects during shift

If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine reasonable…