Houseperson

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The Hampton King of Prussia standard is to provide clean, friendly, well-organized and safe hotels for our guests.

Areas of Excellence

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

• Luggage Handling:
  Store and retrieve luggage or packages for guests in storage areas, as needed.
• Cleaning and Trash Management:
  Clean and maintain the guest hallways, stairwells, service areas and ice rooms. Collect trash from all exterior garbage receptacles, as well as picking up trash and debris from the parking lot, swimming pool area and common grounds. All front and back of house areas should be well-organized and clean. Collect trash and soiled linen from the housekeepers and deliver to the laundry room.
• Furniture Upkeep:
  Monitor placement and condition of public space furniture, report issues to management.
• Restocking:
  Maintain stock levels in guest floor linen closets and guest amenities. Replenish amenities and supplies in assigned guestrooms. Stock and maintain housekeeping cart.

• Management Performance Ratings
• Guest Satisfaction Scores/Intent to Return

• GM/AGM Spot Checks
• Leadership Walk-throughs (RVP, etc.)
• Guest Ratings/Reviews

• Checklist Tracking
• Management Performance Ratings
• Guest Ratings

• Management Performance Ratings

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do Attitude:
  Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines:
  Must be able to understand and follow established guidelines and procedures.
• Handle Pace and Pressure:
  Must work well in stressful, high-pressure situations.
• Listening, Conflict Resolution:
  Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Communication
  
  Skills:
  
  Must be able to convey information and ideas clearly.
• Hospitality and Guest Service:
  Must have a desire to serve all guests.
• Age Requirement:
  Must be 18 years of age or older to perform this job.
• Schedule and Travel:
  Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Clock-in/Out:
  Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
• Breaks:
  Clock in/out for breaks at the designated time on your schedule.
• Call Outs:
  Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.

• Stooping:
  Bending body downward and forward by bending spine uires full use of the lower extremities and back muscles.
• Climbing:
  Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.
• Balancing:
  Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.
• Kneeling:
  Bending legs at knee to come to rest on one or both knees.
• Crawling:
  Moving about on hands and knees or hands and feet.
• Standing:
  Remaining upright on the feet, particularly for sustained periods of time.
• Walking:
  Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Repetitive Motions:
  Making substantial movements of the wrists, hands, and/or fingers.
• Lifting:
  Carrying certain housekeeping items such as linens, trash, or vacuums.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The Employer retains the right to change or assign other duties to this position.

This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott…