Front Desk Agent

Wurzak Hotel Group is looking for an upbeat Front Desk Agent to support the Guest Services department at our gorgeous property, Element Valley Forge. This position will manage all aspects of hotel guest’s accommodation.

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (contact details and exact dates of stay).
• Welcome guests upon arrival and assign rooms.
• Provide information about hotel rooms, rates, and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Liaise with housekeeping staff to ensure rooms are clean, tidy, and fully furnished.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees such as wedding guests.
• Upsell additional facilities and services when appropriate.
• Maintain updated records of bookings and payments.

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role.
• Experience with hotel reservations software such as Lightspeed or Opera.
• Customer service experience.
• Excellent communication and organizational skills.

• Competitive Salary.
• Paid Time Off.
• Medical, Dental, Vision health insurance.
• Robust supplemental insurance for Life, AD&D, Pets, legal and more.
• Wellness programs for mental, physical, and financial wellness.
• Hotel and travel discounts.
• Generous retirement/401k benefits.
• Education and professional development.

Wurzak Hotel Group (WHG) is a Philadelphia based owner, developer and operator of premium branded full service, extended stay and focused service hotels. WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on investment and developing long-term relationships with our guests.

WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on operational details and uncompromised guest satisfaction. WHG has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.

The company is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Seniority level:
Entry level

Employment type:

Part-time

Job function:
Management and Manufacturing;
Industries:
Hospitality