Hotel Front Desk Agent

Overview

The Fairfield Inn Philadelphia Valley Forge/King of Prussia is hiring a Front Desk Agent. Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.

Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Handle customer complaints as necessary
• Bookkeeping: keep accurate records of all hotel guest account information
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Work with the housekeeping staff to ensure rooms are ready for new guests

• Working knowledge of Microsoft Office and reservation management systems
• 1+ year of hotel industry experience or related job preferred
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Has experience answering telephone calls and troubleshooting stressful situations
• High school diploma, GED, or equivalent