Software Asset Management; SAM ) Specialist

Mandatory Skills

• 8+ Years of experience in Service Now – Software Asset Management, Supply Chain Management, or other relevant work
• License Expertise
• Software Normalization
• Internal Audit
• External Audit
• Software On-Boarding
• Software Renewals

Responsibilities:

• Closely collaborate and support cross-functional teams—including business lines, new product teams, Data Center Site Operations, Sourcing, Accounting, Finance, Hardware Asset Management to develop and oversee software asset management business processes in a global environment.
• Closely collaborate, review and provide guidance for normalization of licenses
• Identify and assess ongoing and emerging risks, see and solve technical problems in a meaningful and credible way, research and develop approaches to new solutions, understanding the spectrum of cross-functional requirements, build short- and long-term strategies for business and operational needs, optimized for our operating environment and build alignment with cross-functional partners.
• Assist in the development or improvement of SAM policies, processes, procedures, workflows, controls and tooling needs to support emerging operational requirements focusing on accountability, cost savings and avoidance, standardization, scale, and efficiency.
• Conduct design reviews of proposed automation and process efficiencies against business goals, operations governance, data integrity, and compliance.
• Conduct internal SAM and external supplier audits
• Establish and report appropriate KPIs to measure process performance and identify process improvement opportunities.
• Develop, run and distribute reports for software compliance, inventory, financial data and maintenance contracts
• Maintain data integrity across multiple systems, identify root causes of, resolve, data inconsistencies and leverage data to identify new requirements.
• Develop required process documentation for implementation and rollout of business process improvements.
• Support implementation of broader technology solutions and process automations efforts to improve organizational efficiency and associated controls.
• Collect and maintain accurate software information in SAM tool
• Governance of the approve, deploy, remove cycle for software assets
• Delegate work to ensure effective execution of team/function deliverables
• Ensure knowledge transfer and cross-training of team(s) to effectively support the business
• Ensure software asset harmonization
• Establish and management bulk license agreements
• Provide feedback on continuous improvement changes needed for development/implementation
• Work with IT Procurement and IT Contracts to ensure all legacy and new software entitlements are recorded in the SAM tool
• Ensure expiring maintenance contracts are renewed after software re-harvesting and optimization takes place
• Respond to request for new software installations and existing software transfers
• Perform reconciliation and normalization activities as needed

• BS/BA degree or equivalent practical experience